Crisis Text Line seeks 300 volunteers for new 24/7 hotline

By | June 13, 2019

Crisis Text Line will be Ireland’s first free 24/7 text service.

A new text service for people struggling with mental health or suicidal thoughts is looking for 300 volunteers ahead of its launch later this year.

Volunteers need an ability to be empathetic, have good internet connection and a private place to talk with texters.

Those selected to become volunteers must complete a 30-hour training course over a six-week period.

You must also be able to commit to a 4-hour shift on the platform every week for one year.

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Applications to become a Crisis Volunteer can be made at crisistextline.ie, where more information is also available.

Crisis Text Line is a free, 24/7, confidential messaging service for people in crisis and launches in Summer 2019.

The service is funded by the Health Service Executive (HSE).

The hotline will provide immediate help to those in need by connecting texters with Crisis volunteers.

Crisis Volunteer work remotely and are trained to listen, reassure and guide people who are in need of help.

The conversations are anonymous, unless the texter requests otherwise.

The hotline uses Artificial Intelligence (AI) to scan the messages from texters for keywords to identify.

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Those likely to be at immediate risk will be prioritised in the queue.

Crisis Text Line already operates in the United States, United Kingdom and Canada and will launch in Australia and South Africa before the end of the year.

Crisis Text Line is being operated by Community Creations, a not-for-profit company behind the award-winning youth website SpunOut.ie.

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